What is a 3PL provider?

A third party logistics provider handles warehousing, inventory management, fulfillment and shipping.

What is ecommerce fulfillment?

Ecommerce fulfillment covers order processing, picking, packing and delivery.

eCommerce Logistics: Complete Guide to ePlus 3PL Services

3PL Daigou Delivery International Shipping Inventory Management Pick & Pack Smart Logistics Warehousing eCommerce Enabler

Table of Content

About ePlus: HK 3PL for eCommerce Fulfillment

1. Local HK 3PL eCommerce Fulfillment

2. Local Cold Chain Fulfillment in Hong Kong

3. Daigou & Crowdfunding Fulfillment

4. Global Freight Forwarding Solutions

5. Overseas eCommerce Fulfillment & International 3PL

6. All-in-One eCommerce Enabler Services

Frequently Asked Questions (FAQ)

In today’s competitive digital economy, optimizing logistics efficiency and enhancing customer experience with limited resources is crucial for eCommerce success. e+Solutions (ePlus), a brand operating under the UFL Group, combines over 55 years of international logistics expertise with an extensive global network and self-owned facilities. We provide intelligent, one-stop eCommerce fulfillment solutions tailored for businesses of all sizes. If you are looking for a reliable Hong Kong 3PL to provide ecommerce fulfillment, this edition of e+Solutions eCommerce Logistics Guide introduces ePlus’ six core 3PL services designed to help online merchants scale seamlessly in the global marketplace.

About ePlus: HK 3PL for eCommerce Fulfillment

Rooted deeply in Hong Kong, our parent company UFL Group began its journey with air freight services in 1968. Recognizing Hong Kong’s vast eCommerce potential and the unique supply chain challenges faced by Small and Medium Enterprises (SMEs), the group launched a digital transformation initiative to develop cross-border eCommerce logistics solutions.

Established in 2018, ePlus started in Hong Kong with a strict commitment to revolutionizing 3PL (third-party logistics). Today, our robust logistics network spans major global hubs including Shanghai, Singapore, Korea, the Netherlands, Australia, and the United States, offering highly flexible, accessible, and smart eCommerce fulfillment solutions for global digital brands.

1. Local HK 3PL eCommerce Fulfillment

As a HK 3PL that provides ecommerce fulfillment, ePlus operates a smart logistics center near Tai Wo Hau, Hong Kong. Spanning 300,000 square meters, this facility handles comprehensive B2B (Business-to-Business) and B2C (Business-to-Consumer) fulfillment workflows: receiving, shelving, smart inventory management, order picking, eco-friendly packaging, and last-mile courier arrangements.

Smart Warehouse Automation Metrics

To ensure zero friction and maximize operational speed, our Hong Kong fulfillment facility utilizes advanced warehouse automation tech:

Feature/Technology	Capabilities & Performance Metrics
Warehouse Footprint	300,000 square meters located strategically near Tai Wo Hau, HK
Autonomous Mobile Robots (AMRs)	30 AMRs deployed for automated, rapid inventory picking
Picking Accuracy Rate	99.9% accuracy achieved via robotic integration
Dimension & Weight Systems	Automatic Dimension and Weight Measurement Machine for precise calculation
Proprietary WMS	Self-developed Warehouse Management System (WMS) for real-time cloud tracking
Sustainability Focus	FSC-certified eco-friendly carton boxes to promote green logistics

Multi-Platform Fulfillment Integrations

Our fulfillment infrastructure integrates directly with standard online storefronts and major marketplaces, executing strict standardized operating procedures (SOPs) to guarantee platform compliance:

Proprietary eCommerce Platforms: Seamless sync with Shopify, SHOPLINE, and custom setups.
Major Marketplaces: Direct fulfillment compliance for HKTVmall, Farfetch, Sasa, and more.
Airport Warehouse Efficiency: Located conveniently at the airport, providing 24-hour fulfillment operations with three daily order cutoff times (1:00 PM, 6:00 PM, and 10:00 PM) to ensure rapid delivery dispatches.

Omnichannel O2O & OMO Fulfillment

We help Hong Kong merchants execute Omnichannel Management and Operations (OMO) and Online-to-Offline (O2O) retail strategies. ePlus supports workflows like “buy online, pick up in-store” (BOPIS) alongside traditional physical retail store replenishment, unifying your inventory counts inside our WMS to prevent stockouts and optimize your supply chain.

2. Local Cold Chain Fulfillment in Hong Kong

Temperature-sensitive products require precise handling. ePlus delivers a robust, end-to-end 72-hour cold chain logistics solution designed for high-value food and beverage items, fresh fruits shipped directly from origin, and premium wines.

Our partnered airport cold-storage facility is equipped with multi-temperature storage zones ranging precisely from -25°C to +25°C. When fresh or frozen goods are air-shipped into Hong Kong, the logistics team picks up the cargo directly from the tarmac and transfers it immediately to the climate-controlled zones. The entire inventory picking, packing, and courier dispatch process happens under strict temperature control, ensuring that goods reach the consumer within 72 hours without breaking the cold chain.

72-hour cold chain logistics solution，Customs declaration

3. Daigou & Crowdfunding Fulfillment

Cross-border Daigou (buying agents) and global crowdfunding models (e.g., Kickstarter, Indiegogo) face highly unpredictable logistics timelines, fluctuating inventory arrivals, minimal initial storage needs, and sudden demands for rapid turnover.

ePlus addresses these pain points with agile, scale-on-demand warehouse solutions integrated with our real-time cloud WMS. Utilizing our AMR automated picking technology, merchants can track incoming batch shipments, scale up fulfillment speed during peak delivery waves, and keep fixed operational overhead low.

Global Return Management

For crowdfunding campaigns, ePlus provides a comprehensive global reverse logistics return service. Campaign supporters can return items back to any ePlus eCommerce warehouse worldwide (including the US, Europe, and Asia), eliminating international return barriers. Once a crowdfunding campaign successfully concludes, ePlus allows a seamless transition into regular eCommerce 3PL fulfillment operations for long-term brand scaling.

4. Global Freight Forwarding Solutions

Leveraging UFL Group’s 55+ years of freight heritage, ePlus provides reliable international freight forwarding integrated directly with our 3PL fulfillment services. We supervise cargo loading, customs clearance, and multi-modal transport lines worldwide.

Air Freight Forwarding: Unit Load Device (ULD) assembly, stringent X-Ray security checks, dangerous goods (DG) handling, and specialized cargo processing.
Land Transportation: Cross-border trucking, multimodal transport routes, oversized heavy cargo shipping, alongside Less than Container Load (LCL) and Full Container Load (FCL) options.
Ocean Freight Forwarding: Point-to-point sea freight through proprietary container freight stations (CFS), offering cost-effective LCL consolidation and deconsolidation.
Import/Export Customs Declaration: Complete document preparation, tariff calculation assistance, and coordination with international customs bureaus.

eCommerce logistics - ePlus provides one-stop solutions through smart logistics and digital transformation for business growth.

5. Overseas eCommerce Fulfillment & International 3PL

ePlus operates eCommerce warehouses worldwide that comply with international standards and feature 24-hour monitoring, including Shanghai, Singapore, South Korea, the Netherlands, Australia and USA. Services include air and ocean freight, customs clearance, warehouse management, picking and packing and delivery arrangement. Our cloud-based smart logistics system enables merchants to manage global orders from anywhere.

Startup phase: Direct B2C fulfillment with centralized Hong Kong warehousing, providing order fulfillment and international express shipping for fluctuating order volumes.
Maturity phase: B2B2C fulfillment with bulk exports to destination markets, utilizing overseas warehousing for inventory management and local last-mile delivery for stable overseas order volumes or overseas eCommerce platform expansion.
Foreign Importer of Record service (FIR): Helps businesses without overseas company establishment obtain local importer qualifications

Notably, ePlus operates a Zero-GST warehouse in Singapore where merchants can temporarily store non-taxable goods without immediate GST payment until products officially enter the Singapore market, accelerating warehousing processes, preventing shipping delays and reducing tax burdens—particularly beneficial for high-value merchandise.

6. All-in-One eCommerce Enabler Services

ePlus is more than just an HK 3PL provide ecommerce fulfillment—we function as a complete eCommerce enabler. Brands can outsource their entire digital setup or pick and choose individual modules to save costs:

Digital Operations: Store setup, product listings management, daily operations, digital marketing, and promotional campaign execution.
Physical Co-Working Ecosystem: We provide a premium 5,000-square-foot co-working and event space in Hong Kong. Merchants can utilize this area for product launches, influencer (KOL) media shoots, commercial product photography, and VIP member gatherings to drive brand visibility.

Creating the Future of Retail with ePlus

By combining innovative automated warehouse technology, green logistics practices, and highly flexible 3PL configurations, ePlus empowers modern eCommerce brands to capture global markets effortlessly. Partner with ePlus to optimize your operational efficiency, slash shipping times, and scale your business with an industry-leading Hong Kong logistics provider.

Frequently Asked Questions (FAQ)

Q1: What makes ePlus a preferred HK 3PL to provide ecommerce fulfillment?

ePlus blends over 55 years of logistics experience from the UFL Group with modern smart warehouse tech. Our Hong Kong facility features 30 Autonomous Mobile Robots (AMRs) that help achieve a 99.9% picking accuracy. We also support direct API integrations with platforms like Shopify, SHOPLINE, and HKTVmall.

Q2: Can ePlus handle temperature-sensitive or frozen eCommerce orders in HK?

Yes. ePlus offers an end-to-end 72-hour cold chain logistics solution. Our partnered airport cold storage warehouse features multi-temperature zones ranging from -25°C to +25°C, ensuring full temperature control from the moment cargo lands at the airport until last-mile delivery to the consumer’s doorstep.

Q3: How does ePlus support international or cross-border eCommerce expansion?

We operate a network of global warehouses across the US, Europe, and Asia. Brands can leverage our central HK warehouse for direct B2C express shipping during their startup phase, and seamlessly transition to our overseas warehouses for bulk B2B2C storage and localized last-mile delivery as their global sales volume matures. We also provide Foreign Importer of Record (FIR) status and Zero-GST bonded warehousing in Singapore.

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