Customer Interview: How Did e+Solutions Help Classicbot Go Borderless?

Classicbot is a Hong Kong designer toy brand founded by Philip, specializing in unique products inspired by classic computer and geek culture. After years of handling inventory, packaging, and eCommerce fulfillment alone, Philip partnered with ePlus to outsource logistics. Even after relocating to the UK, he continues to store inventory at ePlus Hong Kong fulfillment center and manages everything remotely through the ePlus system. This allows local customers to receive orders quickly while supporting seamless overseas shipping via ePlus global network of wholly-owned warehouses. The case demonstrates how ePlus enables true cross-border eCommerce operations for merchants, no matter where the owner is based.

Table of Content

How Did Classicbot Start a New eCommerce Journey with ePlus?

How Can a Brand Owner Move Abroad While Keeping Products in Hong Kong?

How Can Merchants Manage Inventory Remotely Anytime and Anywhere?

FAQ about Cross-border eCommerce Logistics & ePlus Services

Planning to move across borders while still running eCommerce business in Hong Kong remotely? Moving abroad but thinking to start an eCommerce business to crack the Hong Kong market? This time on【ePlus Chat】, Classicbot, one of our clients, is going to share with us his story and the demonstration of eCommerce logistics without boundaries by utilizing e+Solutions (ePlus) fulfillment center .

Philip is a local designer who started a brand called Classicbot 6 years ago, with an online store setting up alongside. The brand sells unique designer toys paying homage to the classic computer and geek culture. Philip drew his inspiration from the retro computer design and created “Classicbot Classic” – one of his signature products. Merging nostalgic style and modern technology for playful designs, it came as no surprise that Philip’s toys went popular among computer geeks, especially among Apple’s fans.

Classicbot started a new eCommerce journey with ePlus by outsourcing tedious logistics tasks to gain efficiency and professional support. Two years ago before learning about ePlus’ service, Philip needed to handle all the tedious eCommerce logistics tasks manually – like the inventory management, packaging and order fulfillment, and at first it was a one-man band. When it came to peak season, Philip even had to seek help from his friend – surely not a great idea to sustain a business. Therefore, he had been thinking to outsource the fulfillment part to save him time and money, and that was the time he met ePlus. “Fantastic service and comprehensive logistics system with reasonable price. The ePlus team is nice and always willing to support. Wonderful experience so far!”

Comparison: Self-Handling Logistics vs. Partnering with ePlus

A brand owner can move abroad while keeping products in Hong Kong by storing inventory at ePlus local fulfillment center and relying on the team for all order processing. Like many others, Philip moved to the UK early this year. Still though, he keeps Classicbot’s inventory at ePlus fulfillment center in Hong Kong, depending on the team to handle all the order fulfillment and logistics. As you can imagine, given the brand’s roots in Hong Kong, many customers of Philip are locals. Thanks to ePlus, they now can receive their order in no time – just like before! On the other hand, as ePlus is supported by a sophisticated global network and wholly-owned fulfillment center around the world, the client can ship their goods overseas easily without any hassle. So, no matter where the brand or the owner is based, ePlus ensures its customer have the same excellent experience.

Merchants can manage inventory remotely anytime and anywhere through ePlus user-friendly fulfillment system with just a few clicks. Thanks to ePlus fulfillment system, the barriers to cross-border e-Commerce business have never been lower. Despite long-term relocation to the UK, with just a few clicks on ePlus system, Philip can remotely manage the inbound and outbound of his inventory in Hong Kong – basically the same as before. “Usually when I get out of bed and check on my laptop the day after in the UK, ePlus system has already completed the order fulfillments for me – a great way to start a perfect morning.”

ePlus provides an all-in-one e-Commerce logistics service, including inventory management, packaging and order fulfillment. At anytime and anywhere, with ePlus’ user-friendly system, merchants can manage inventory, handle orders and track logistics status with ease.

ePlus has wholly-owned fulfillment centers in Hong Kong, Shanghai, Singapore, Korea, Australia, US and UK. So if you are finding a 3PL to handle the logistics for your cross-border e-Commerce business, international shipping, customs clearance or domestic distribution, ePlus is undoubtedly your best partner.

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Encountering any e-Commerce logistics troubles? e+Solutions can help you! From goods storage and management, handling and packaging, to arranging last-mile, we can meet all your logistics needs while allowing you to operate an online store easily!

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