Amidst several waves of the pandemic, online shopping has become a part of our daily lives. With the outbreak of the fifth wave, social distancing measures have tightened, leading to a surge in demand for online shopping. While a large number of orders are a happy sight for online stores, the ongoing pandemic has posed unprecedented operational challenges. They now have to deal with delayed shipments, increased order volumes, tight manpower arrangements, and various customer inquiries while maintaining customer satisfaction.

As logistics partners for online stores, we will share some of the challenges and feasible solutions to adapt to the situation.

1. Difficulty in controlling arrival times? Tracking logistics status provides peace of mind


During the pandemic, suppliers’ deliveries to the warehouse, order processing, and delivery to customers can only provide limited services. Unpredictable delays have made many online stores anxious, fearing a large number of returns. In addition, the sudden surge in orders has made it difficult for online stores to estimate inventory levels, leading to significant risks of stockouts or overstocking.

To cope with the various logistics variables or emergencies, online stores, and the logistics industry need to use systems and data to understand the current situation and predict future trends. For example, with Order Processing, online stores can use a system to track the arrival time of goods to the warehouse and the real-time status of orders (e.g., “processing,” “shipped,” “out of stock”), which improves the visibility of inventory status and helps communication with customers.

For Last Mile Delivery, senders and receivers can use a system to track various shipping information, such as location and delivery time. Ensuring the accuracy and timeliness of information can also provide peace of mind for customers during this period.

2. Home delivery suspended? Non-contact delivery is also a good option


During the pandemic, “delivering orders to customers on time” is undoubtedly the most urgent logistics challenge. Local delivery services have been suspended or delayed to ensure the safety of online shopping customers and employees, and delivery efficiency cannot be guaranteed. Home delivery, which is the most preferred by customers, has been suspended due to the pandemic. Many customers who have not received their goods may feel very anxious, and online stores have spent more time and effort explaining the situation to them.

During this period, customers can consider flexible and non-contact delivery options, such as 24-hour open smart lockers, to minimize delivery delays and provide more peace of mind when receiving the goods. Although temporarily canceling home delivery may cause inconvenience to online stores and customers, non-contact delivery is a good option for safety reasons.

3. Unable to process orders in time due to a sudden increase in order volume? Trust your online store logistics partner.


During the pandemic, the sudden increase in demand for online shopping has led to tight manpower arrangements, adding pressure to online store operations. If necessary, online stores can consider entrusting their logistics procedures and follow-up to their logistics partners, who can provide one-stop-shop logistics support that includes an effective inventory management system to track real-time inventory levels.

During the pandemic, logistics situations may change, and there may be some uncontrollable factors. However, with improved communication, coordination, and understanding, we can face and adapt to various challenges.

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