Are you ready to become an online store expert and stay ahead of the game in the unstoppable world of e-commerce? As we enter 2022, it’s essential to get familiar with the rapidly evolving field of e-commerce logistics. Don’t worry if you’re not familiar with the jargon, we’ve got you covered! In this article, we’ll share with you three must-know logistics terms that will help you navigate the exciting world of e-commerce logistics like a pro!

1. B2B/B2C Order Fulfilment


Are you tired of being confused by logistics jargon, especially when it comes to B2B and B2C orders? Don’t worry; we’ve got your back! “B” stands for “Business,” while “C” stands for “Customer,” and “2” means “To” in English. In other words, B2B orders are for businesses, while B2C orders are for customers. Knowing the difference between the two is crucial for anyone running an online store or dealing with logistics.

The rise of e-commerce has led to significant changes in the logistics industry, and understanding B2B and B2C orders is more important than ever. B2B orders are typically larger and involve fewer types of goods, making them ideal for traditional logistics models. On the other hand, B2C orders are often smaller but more frequent, making them a perfect fit for e-commerce logistics. Warehouse operations have had to adapt to these changes by becoming more efficient and adopting new technologies to handle the high volume of orders.

In today’s fast-paced world, consumers demand fast and accurate deliveries, making logistics more critical than ever. By understanding the differences between B2B and B2C orders and how they relate to logistics, you can optimize your supply chain and improve customer satisfaction. 

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2. Cold-Chain Logistics


Are you a fan of online shopping, but sometimes hesitate to purchase frozen goods due to concerns about delivery and storage? With the rise of cold-chain logistics, you can now enjoy the convenience of shopping for frozen goods online without worrying about their quality or safety. Cold-chain logistics is a specialized type of logistics that involves the transportation and storage of temperature-sensitive goods, such as frozen foods, to maintain their quality and freshness. 

To address the challenges faced by frozen goods online stores, one-stop cold-chain logistics solutions have emerged in the market. These solutions offer complete storage and transportation facilities, ensuring that your frozen products are kept at the optimal temperature to maintain their quality. With these solutions, you can trust that your frozen goods will be delivered safely and hygienically to your doorstep, giving you peace of mind and allowing you to enjoy the convenience of online shopping without any worries.

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3. Reverse Logistics


Return management is a crucial aspect of running an online store. As much as we want our customers to be happy with their purchases, returns are sometimes unavoidable. This is where reverse logistics comes into play. When a customer needs to return a product, it’s important to have a streamlined process that ensures the product is returned to the warehouse, inspected, and processed efficiently. With the right logistics partner, managing returns can be hassle-free, allowing store owners to focus on other aspects of their business.

While forward logistics is focused on getting products to customers quickly and efficiently, reverse logistics requires a different approach. It’s essential to have a reliable partner who can handle the complexities of return management, including processing returns, inspecting products, and managing inventory. With an efficient reverse logistics process in place, store owners can rest assured that their products are being handled with care and returned to inventory or disposed of properly.

At the end of the day, managing returns is all about providing excellent customer service. By having a streamlined reverse logistics process, customers can return products with ease, knowing that their returns will be handled efficiently and professionally. This can help build trust and loyalty with customers, making them more likely to return to your store in the future. With the right logistics partner, managing returns can be a breeze, allowing you to focus on growing your business and providing the best possible customer experience.


The above are three common terms used in online store logistics. We hope that they have deepened your understanding of online store logistics, making it easier for you to operate your own online store. In the future, e+Solutions will continue to introduce more common terms used in online store logistics, so stay tuned!

In addition to providing one-stop logistics support, e+Solutions aims to use its existing resource network to provide complete business expansion solutions for e-commerce enterprises. No matter where your online store business is located, you can leverage our logistics advantages to handle international transportation, customs clearance, and local warehousing and distribution procedures.

Want to save time and effort? Contact our ePlus specialists to help you solve all your local and cross-border logistics problems.

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