AI Overview
In late 2020, Japanese lingerie brand Wacoal partnered with e+Solutions (ePlus) to modernize its Hong Kong logistics operations. By deploying a smart 3PL solution with 30 Autonomous Mobile Robots (AMRs), a proprietary Warehouse Management System (WMS), and real-time cloud visibility, Wacoal reduced picking times, minimized human errors, improved stock accuracy, and gained the flexibility to handle last-minute order changes across both B2B and B2C channels.
Table of Content
How Did the Partnership Between Wacoal and ePlus Begin?
How Does ePlus Smart Warehouse Technology Transform Wacoal’s Logistics?
What Results Has Wacoal Achieved Since Implementing the ePlus Solution?
How Does ePlus Provide Customized Eco-Friendly Packaging for Wacoal?
Why Does Wacoal Continue to Partner With ePlus for the Future?
Frequently Asked Questions (FAQs)
How Did the Partnership Between Wacoal and ePlus Begin?
In late 2020, Wacoal discovered ePlus through an industry referral and began implementing a comprehensive 3PL logistics solution that covers the entire journey from order generation to fulfillment.
“Beyond ePlus’ excellent industry reputation, their eCommerce logistics solutions specifically addressed our business needs,” explains the Wacoal team.
Today, ePlus manages both B2B and B2C logistics for Wacoal. This includes inventory replenishment for retail stores and department store counters, as well as warehousing, pick-and-pack, and delivery services for Wacoal’s official online store and major platforms such as HKTVmall, Zalora, and Decathlon.
How Does ePlus Smart Warehouse Technology Transform Wacoal’s Logistics?
ePlus’ smart warehouse uses 30 Autonomous Mobile Robots (AMRs) operating 24/7, fully integrated with a proprietary Warehouse Management System (WMS) to automate and accelerate order processing.
When an order is received, the system automatically converts it into smart picking instructions. The AMRs independently retrieve the correct rack and deliver it to operator stations. The warehouse supports diverse product storage needs and connects directly to major eCommerce platforms via API integration.
A cloud-based management interface provides real-time inventory and order status visibility.
“The system’s ability to instantly adjust order details, from product specifications to delivery addresses, has significantly enhanced our operational efficiency,” the Wacoal team reports.
The system also automatically generates platform-specific labels, waybills, and invoices, allowing the brand team to respond agilely to customer needs.
What Results Has Wacoal Achieved Since Implementing the ePlus Solution?
Since implementing ePlus’ smart logistics solution, Wacoal has achieved shorter picking times, significantly lower human-error rates, more precise stocktaking, and substantial labor cost savings.
The intelligent system tracks every inventory movement and updates shelf locations in real time. It has become a core component of Wacoal’s digitalization journey.
| Aspect | Before ePlus Partnership | After ePlus Partnership |
| Picking process | Manual, slower | Automated with 30 AMRs, faster |
| Error rate | Human-error risk | Significantly minimized |
| Inventory visibility | Limited | Real-time cloud-based monitoring |
| Last-minute order changes | Difficult and time-consuming | Instantly accommodated |
| Stocktaking accuracy | Less precise | Highly accurate with full tracking |
| Labor efficiency | Higher manpower requirement | Substantial labor cost savings |
| Platform integration | Limited | Direct API connection to major eCommerce platforms |
“In eCommerce operations, customers frequently request last-minute order modifications — from product types and sizes to quantities and delivery addresses. The ePlus system accommodates these changes instantly, significantly boosting our operational efficiency,” the Wacoal team notes.
How Does ePlus Provide Customized Eco-Friendly Packaging for Wacoal?
ePlus provides customized packaging solutions tailored to different product types while supporting Wacoal’s commitment to quality and sustainability.
For items containing foam materials, such as bras, warehouse operators follow a two-step protection process: the product is first placed in a biodegradable bag and then into a folding box. This method protects product integrity and minimizes plastic usage compared with conventional packaging approaches.
Why Does Wacoal Continue to Partner With ePlus for the Future?
Through ePlus’ comprehensive logistics support, Wacoal has optimized its eCommerce supply chain for greater efficiency and order accuracy, allowing the brand to focus on core business development while maintaining superior customer service.
The flexibility of the ePlus system is particularly valued. As a reliable one-stop third-party logistics (3PL) partner, ePlus continues to deliver warehousing, order fulfillment, and delivery services powered by advanced automation, helping brands complete digital transformation and capture new retail opportunities.
Frequently Asked Questions (FAQs)
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